MOVIQ ("we", "us", "our") operates local marketplace and delivery services in Fayetteville, North Carolina and surrounding areas. This policy explains how we collect, use, retain, and protect information when you use the MOVIQ website (https://moviqdelivery.com), mobile apps, or apply to drive or partner with us.
1. Information we collect
Account and profile
- Name, email, phone number, delivery addresses, and profile preferences when you create or use a MOVIQ account.
- Authentication credentials managed through Firebase Authentication.
Orders and payments
- Cart contents, order history, delivery addresses, tips, fees, and tax amounts.
- Payment status and transaction references processed by Stripe (MOVIQ does not store full card numbers on our servers).
Driver and store operations
- Application documents, compliance acknowledgements, job status, GPS location while online or on delivery, wallet earnings, and Store Panel activity required to operate the platform.
Device and usage
- Device identifiers, app version, language, and diagnostic data needed for performance, fraud prevention, and support.
- Push notification tokens when you enable notifications.
Photos and camera
- Profile photos, store branding, product images, and support chat attachments you choose to upload.
- Camera and microphone access only when you use features that require them (such as live store sessions or uploading images).
2. How we use information
We use collected information to:
- Provide marketplace ordering, checkout, delivery dispatch, store operations, and customer support.
- Process driver and merchant applications, compliance review, and onboarding.
- Show maps, routes, and estimated delivery times.
- Send transactional push notifications and messages about orders, jobs, and account status.
- Improve safety, fraud prevention, and service quality.
- Comply with legal, tax, and operational obligations.
3. Third-party services
MOVIQ uses trusted service providers to operate the platform. Data may be processed by:
Firebase (Google)
- Authentication, cloud database (Firestore), file storage, push messaging infrastructure, and security rules.
Stripe
- Payment processing, saved payment methods, and checkout sessions. Stripe handles card data according to its own privacy policy.
Google Maps
- Address lookup, distance estimates, navigation links, and map display for deliveries and store locations.
We share data with these providers only as needed to operate MOVIQ. We do not sell your personal information.
4. Location services
MOVIQ uses location data to:
- Show nearby stores and validate delivery areas for customers.
- Dispatch deliveries and display live driver location to customers and operations when a driver is online or completing a job.
- Support navigation during active deliveries.
You can control location permissions in your device settings. Some features may not work without location access.
5. Push notifications
With your permission, MOVIQ sends push notifications about order updates, delivery status, driver jobs, store alerts, and account messages. You may disable notifications in device or app settings.
6. Camera and photos
MOVIQ may request camera or photo library access when you upload profile images, store menus, product photos, support attachments, or use live broadcast features. We only access media you choose to provide.
7. Data retention
We retain information for as long as needed to:
- Provide the services you request.
- Meet legal, tax, financial, and safety obligations.
- Resolve disputes and enforce our terms.
Some operational records (such as completed order data required for tax, fraud prevention, or regulatory compliance) may be retained in anonymized or minimized form after account deletion.
8. Account deletion
You may delete your MOVIQ customer account at any time:
Profile → Settings → Delete Account
When you delete your account:
- Your profile, saved addresses, favorites, notifications, and related personal data are removed.
- Order history and records required for legal, financial, fraud prevention, and operational purposes may be retained in anonymized form, as described at deletion.
- Deletion is permanent and cannot be undone from the app.
Drivers, stores, and HQ accounts have separate offboarding processes managed by MOVIQ support.
9. Security
We use Firebase Authentication, Firestore security rules, encrypted transport (HTTPS), and access controls designed to protect your information. No system is perfectly secure. Report concerns using the contact information below.
10. Children
MOVIQ is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.
11. Your choices
You may update profile information in the app, manage notification and location permissions on your device, and contact MOVIQ support for privacy questions. Some data must be retained where required by law.
12. Changes
We may update this policy. The "Last updated" date will change when we do. Continued use after updates constitutes acceptance of the revised policy.
13. Contact
- Website: https://moviqdelivery.com
- Support email: moviqapp@gmail.com
- Service area: Fayetteville, North Carolina
- Contact page: https://moviqdelivery.com/contact
You may also use in-app MOVIQ Support chat for help.